Effective Date: 06.09.2024

Mocca Cleaning Services Ltd
7 Charlton Buildings, Bath BA2 3EA, UK

1. Introduction

Welcome to Mocca Cleaning Services Ltd. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website and use our services. We are committed to ensuring your privacy and safeguarding your personal data in compliance with UK data protection laws, including the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect and process the following types of personal data:

• Contact Information: Name, email address, phone number, and postal address when you contact us or request a service.
• Payment Information: Details required to process payments, such as billing address and payment method.
• Technical Data: IP address, browser type, operating system, and other technical details about your visit to our website.
• Usage Data: Information about how you use our website and services, including pages visited and time spent on the site.

3. How We Use Your Information

We use your personal information for the following purposes:

• To Provide Services: To manage and fulfill your service requests and contracts.
• To Communicate: To respond to your inquiries, send updates, and provide customer support.
• To Process Payments: To handle billing and payment transactions.
• To Improve Our Services: To analyze usage data and enhance our website and services.
• To Comply with Legal Obligations: To meet legal and regulatory requirements.

4. Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:

• Service Providers: We may share your data with trusted third-party service providers who assist us in operating our website and providing our services, under strict confidentiality agreements.
• Legal Requirements: We may disclose your information if required by law or in response to legal processes.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal data from reauthorized access, alteration, disclosure, or destruction. However, please be aware that no data transmission over the internet or electronic storage system is completely secure.

6. Your Rights

Under GDPR, you have the following rights regarding your personal data:

• Access: You can request a copy of the personal data we hold about you.
• Rectification: You can ask us to correct any inaccurate or incomplete information.
• Erasure: You can request the deletion of your personal data under certain conditions.
• Restriction: You can request a restriction on the processing of your data.
• Objection: You can object to the processing of your data for specific purposes.
• Data Portability: You can request a copy of your data in a structured, commonly used format.

To exercise these rights, please contact us using the details provided below.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Mocca Cleaning Services Ltd
7 Charlton Buildings, Bath BA2 3EA
Email: moccacleaningservices@gmail.com
Phone: 07394 317011

Thank you for trusting Mocca Cleaning Services Ltd with your personal information.